If you have problems or questions, contact Unomaly Support and register a support request or chat with one of our engineers in our Community Slack channel.
Community Slack channel
Have questions about our release or just curious about how others are using Unomaly to analyze and investigate their logs? Join us on our Community Slack channel.
Submit a support request
To register a support request:
Unomaly Support operates during standard business hours in Stockholm, Sweden: Monday-Friday, 0800 to 1800. Requests are handled as soon as possible. You can track the progress of the issues you report in the Unomaly Support Portal.
What to include in your support request
When registering the case, the more information you can provide about the issue, the better. At a minimum, you should include the following details:
- What is the version of the instance? Did you reboot or upgrade the instance recently?
- What symptoms are you experiencing?
- Are there potential external circumstances that might be involved? For example, was there a SAN-failure?
- What have you done so far to investigate and fix the issue?
Diagnostic tech dump
To help us troubleshoot support issues related to your instance, you may need to generate and send a diagnostic tech dump to Unomaly Support. You can find instructions to “Send Unomaly Support a tech dump” in the Troubleshooting Unomaly manual.